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Returns

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Returns within 30 days

Part did not fit or was not the right one? Shop safely with our 30-day return option.

Manufacturer warranty

We care about your purchase, so all products are covered by manufacturer warranty.

Returns and Warranty | NERINGS

Returns and Warranty

If the new spare part or accessory you purchased is unsuitable, you may return it within 30 days of receipt. The application process, return requirements and refund procedure are explained below.

Would you like to return the old core?A separate procedure applies to refunding the deposit for a remanufactured or refurbished product.

View old-core return instructions →

30 daysTo request a return after receiving the product

14 daysTo send the product after submitting the return request

CustomerCovers the return shipping costs

Requesting a return

For new spare parts and accessories

The return must be requested within 30 days from the date you received the product.

Request a return in your account

Open My profile → Finances or Order history. On the right-hand side of the page, select Request a return.

Select the order and product, then specify the reason for the return.

Submit the return request and choose whether you will send the product yourself or use our return shipping service.

After submitting the request, send the part according to the instructions provided. If additional information is required, a member of our customer support team will contact you.

Return requirements

The following requirements must be met for the product return to be accepted and approved.

Original packagingThe packaging must not be damaged, soiled or used as the outer shipping packaging.

Product sent within the required periodThe product must be sent within 14 days after the return request is submitted.

No signs of installation or useThe product must not be used, installed, damaged, dirty or modified.

Product is securely packagedThe customer is responsible for damage caused by inadequate shipping packaging.

Important: if the product has been used or damaged, the customer may be responsible for its reduction in value.

Refund

Refund timing and method

After receipt and inspectionNERINGS may withhold the refund until the product has been received and the return approved.

Using the original payment methodThe refund will be made using the same payment method unless otherwise agreed.

No separate refund feeNERINGS does not charge an additional fee for processing an approved refund.

Return shipping is paid by the customerReimbursement of the original or return shipping costs depends on the reason for the return and the applicable terms. If the product is returned because of an incorrect order, a change of mind, incompatibility or another reason unrelated to the seller, the customer covers the return costs. This also applies when the product did not fit the vehicle and no VIN or other information required to verify compatibility was provided when ordering.

Warranty

For manufacturing and material defects

Warranty period: 24 months for new products and 12 months for remanufactured products, unless otherwise specified for the particular product.

Warranty may cover

manufacturing or material defects;

functional failures that occurred through no fault of the customer;

premature failure of the part during normal use.

Warranty does not cover

incorrect or unqualified installation and removal;

failure to follow the manufacturer’s installation, operating or maintenance instructions;

mechanical damage, accidents or external impact;

normal wear and regularly replaced wear parts;

unauthorised repair, disassembly, modification or improper maintenance;

damage caused by defects in other vehicle systems or components;

contamination, foreign objects, unsuitable oil, fuel, coolant or other improper operating materials;

overloading, overheating, insufficient lubrication or improper operation;

use of the product in motorsport, competition or other high-load conditions unless the manufacturer designed it for such use;

damage caused by a road accident, transportation or improper storage;

cases where the product cannot be identified or proof of purchase cannot be provided.

Warranty does not cover additional costs

The warranty applies only to the purchased product and does not cover additional costs related to its failure, inspection or replacement, including:

vehicle recovery or towing costs;

product diagnosis, removal, reinstallation or replacement labour costs;

costs of other parts, materials and service work;

vehicle downtime, rental vehicle or alternative transport costs;

lost income or other indirect losses.

Warranty claims are assessed individually. After inspection, a decision is made regarding repair, replacement, refund or rejection of the claim.

Questions about returns or warranty? Email [email protected].